CommBank Smart Health: Process EFTPOS Payment

When the CommBank Smart Health terminal is linked with D4W, EFTPOS payments can be processed directly from D4W to the terminal. This helps prevent issues with different amounts being entered manually on the terminal. 

EFTPOS payments can also be made with or without the patients card. 

With Card

1. From any Receipt window...

2. Amount: Enter the amount to charge (eg. $210.00)

3. Payment Type: EFTPOS e-payment

4. Click EFTPOS Payment

   1. Click Yes when ready to process - have the card ready - on Are you ready to use CommBank Smart Health? message

5. Follow the terminal prompts

   1. Swipe / Insert / Tap the patients card

   2. If the payment was successful, click OK on the message

   3. If the payment was unsuccessful, click OK and select another Payment Type

6. Click Create / Preview / Print to finalise the payment

Card Not Present (coming soon)

Note: The following options found in the payment window are currently dimmed and will be activated when CBA give the go ahead

• The Card Present radio button is automatically selected for card processing

• The Card Not Present radio button will direct the user to the CBA portal for in app payments

Without Card/ Manual transaction

1. From any Receipt window...

2. Amount: Enter the amount to charge (eg. $210.00)

3. Payment Type: EFTPOS e-payment

4. Click EFTPOS Payment

   1. Click Yes when ready to process -  Are you ready to use CommBank Smart Health? message

   2. Follow the prompts on the Smart Health terminal for manual payments

Refunds /Reversals

Non claim items (e.g: Stock purchases) refunds are not supported via the Smart Health app.

See basic steps below, contact Smart Health Support if further assistance is required

1. Exit the Smart Health app

   1. Tap the square at the bottom of the terminal screen

2. Open the Connect Express app

   1. Enter the transaction amount
   2. Tap Other
   3. Tap Refund
   4. Enter Cashier or Manager passcode
   5. Tap Enter
   6. Follow the terminal prompts to complete the refund

Click here for instructions on how to reverse a claim