CommBank Smart Health: Delete (Reverse) a gap payment & claim

Reverse the associated gap payment first, then the claim. 

Note: Non claim items (e.g: Stock purchases) refunds are not supported via the Smart Health app. Click here for further information 

1. Go to Patient Records > Receipts tab

2. Highlight the Payment/Claim to reverse

3. Receipts menu > Reverse Receipt

4. Click Reverse, to reverse the gap payment portion

   1. Click Yes when you are ready to use the terminal
      
      
   2. Follow the prompts of the claiming system
      
   3. The Gap Payment reversal portion is done

5. Next, to delete the claim portion: 

   1. Click Yes when you are ready to use the terminal
      
   2. Follow the prompts of the claiming system
      

6. To see reversed details from the patients file, place a tick in Show Reversed Records