Reversing Payment and Invoice When Claim Has Been Processed


Reversing an invoice and receipt does seem daunting but its not as complex as you might think, however doing it in a certain order is key. For example: the claim has been processed under the wrong provider or patient and needs to be corrected. 

  1. Start with reversing any payments associated with the invoice in the receipts tab. This can be both payments like cash or EFTPOS.

  2. Next reverse the Health Fund claim

  3. Once all payments and claims attached to the invoice are reversed, invoice is able to be reversed

  4. In the Treatment tab, items are yellow again and any adjustments can be made before resubmitting the claim/gap payment


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