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eChat Message Management

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Centaur Training

In this article you will find the following:

    Message Management is used to search for messages that have been sent or received with filters.

    1. Open eChat inbox

    2. Click on the settings Message Management icon

      1. Use drop lists to filter messages then click Retrieve

      2. Tick Advanced Options to see more filter options. See the table below for a description of each filter selection.

    Filter

    Explanation

    Sent to / Received from

    Select if you are looking for sent or received messages

    Any User / Individual

    Select who you would like to see messages sent or received by/to

    Advanced Options 

    Any / Unread / Read

    Select the type of message you would like to view

    Created From

    Select the date to begin the search from

    Show Full Text

    Select if you would like to see full or part message

    With Text

    Select key words to base the search on

    Retrieve

    Press this button when ready to start search

    You can reply to a message shown in Message Management if viewing Received from messages. Right click on the message then select Reply.

     

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