Banking Conflict


A banking conflict exists when an electronic payment has been made for treatment performed by different providers (where bank redirections are set to go to separate bank accounts). The system recognises that an electronic payment can only be paid into one account unless multiple transactions occur. This results in banking conflict.


Resolve a Banking Conflict

  1. Go to Location Management > Bank Slips tab

  2. Go to Bank Slip menu > New EFTPOS

    1. Select the conflict > Click Link to Bank Account 

    2. Select the appropriate account

    3. Click OK

If in the patients' file, go to Receipts tab and select the appropriate bank account from Banked to drop list. 


Prevent a Banking Conflict

To prevent future banking conflicts, there are to options:

  1. Automatically Split Accounts per Provider

  2. Manually Split Accounts per Provider


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