The follow instructions are for payments that are either NOT banked or if banked, the reversal feature is activated - highly recommended to simplify the process.
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Go to Patient Records > Receipts tab
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Highlight the receipt to reverse
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Click the Reverse Receipt icon
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For ePayment reversals, select if processing
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Via HICAPS/TYRO/ANZ (Card Required)
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Manually
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Click Reverse
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To see reversed details from the patients file, place a tick in Show Reversed Records.
If the option to Manually reverse an ePayment is not available, select Via HICAPS / TYRO / ANZ (Card Required) and wait for the system to time out. This forces a manual reversal and does not go through the terminal / bank.
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