Setup Failure to Attend (FTA)


When a patient does not show for an appointment, it is considered a Failed to Attend (FTA) cancellation. Set the below to help automatically copy and/or move FTA appointments.

  1. Go to the Appointment Book > Options menu 

  2. Setup Appointment Status Types

    1. Set official FTA (Fail to Attend) appointment status: FTA

    2. Optional: Automatically move appt to Cancellation List

    3. Optional: Automatically copy FTA appt to Cancellation List

    4. Optional: Automatically add/remove FTA item in Px treatment

    5. Click OK 

Setup General Setting: Date used in FTA/UTA Treatment Items 

Click here to setup Unable to Attend (UTA)

Click here to report on Fail to Attend (FTA)

Click here to see Infographic


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