HICAPS: Process Single Patient Claim


The below instructions assume HICAPS is setup to claim via D4W/PSS, the correct patient is in view and items are already entered in Treatment tab, ready to process the claim. 

  1. Go to Patient Records > Treatment tab

  2. Itemised Invoices menu > New Invoice Only / Press F2 key / Click New Invoice icon

    1. Click HICAPS

    2. Check the details of the claim are correct. Its possible to deselect items to exclude from the claim or Cancel to start again.

    3. Click OK to proceed with the claim

    4. Click Yes when ready to process the claim, i.e. the patient card is in hand, ready to swipe on the terminal

    5. When prompted, swipe the patients' insurance card

    6. After the claim is processed, the gap will appear onscreen, click OK to proceed

    7. Depending on settings, the claim will print to the terminal or printer

    8. Within the Create Itemised Invoice window, select to

      1. Discount: Enter an amount to discount from the gap amount

      2. Receive Payment: Click to receive the gap payment

      3. Preview: Click to view, e-mail and/or add a custom message to the invoice

      4. Print: Click to print a copy and leave the gap outstanding


Reverse a HICAPS Claim - Family or Single Patient

Process Family HICAPS Claims

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