Error
Cause
This is usually caused by D4W being unable to determine what the default HICAPS terminal is.
Fix
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First check to see that the PC can see a HICAPS terminal by checking the HICAPS icon in the system tray at the bottom right of your screen.
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If the HICAPS icon is yellow/green, the terminal is found and you can continue onto Step 3. If it's red, there is no terminal found and you should speak with HICAPS Support to resolve.
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Within D4W, Go to Location Setup > General tab
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Group: Paths & Links
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Method used for HICAPS Terminal Selection: User Selected
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Select Go To menu > Hicaps Terminal Selection...
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Select the Terminal to use and click OK
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You should now be able to perform HICAPS Claims
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