Process a Bounced Cheque

When setup, if a patient payment by cheque bounces, it is possible to indicate this in D4W/PSS and to charge a Bank Fee or Provider Fee if desired. 

1. Go to Patient Records > Receipts tab

2. Right click on the bounced payment

   1. Select Bounce Payment

      1. Date: Enter the date the payment bounced

      2. Reason: Enter details of the bounced payment 

      3. Bank Penalty: Tick to charge an additional fee to the patient

         1. Item: Select the Bounced Payment item

         2. Provider: Select the Provider the payment relates to

         3. Patient: Select the Patient

      4. Provider Penalty: Tick to charge an additional fee to the patient

         1. Item: Select the Bounced Payment item

         2. Provider: Select the Provider the payment relates to

         3. Patient: Select the Patient

      5. Click OK or Print
         

The Receipts tab will now show an negative amount and outstanding balance of the original total plus any penalties applied.

The Treatment tab will now show the Bounced Payment item with the related fees, and the invoice will be outstanding.

Setup Bounced Cheque Item