With the setting to use templates for Appointment Reminders, setup the SMS and E-mail template per the below instructions.
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Go to Debtors & Marketing > Mail Merge Setup tab
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Mail Merge Category: Appointments
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Select Appointment Reminders
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Click Type > Enter Type name, e.g. Reminder for All Providers
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Click the Edit icon against SMS and E-mail Template
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Enter the reminder template. Add input fields using the Insert menu
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Go to Template menu > Update > Template menu > Exit
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Within Use for Providers section
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Type is Default: Place a tick if this Type is the default type (optional)
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Add: Click the Add icon to select the Providers this type is to be used for
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Repeat steps to add more reminder types (if applicable)
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Example of multiple Appointment Reminder Types - Individual Providers
Example of one Appointment Reminder Type - All Providers
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