When a patient unsubscribes from a query (for example; a reactivation query) they will not be sent any further correspondence from Queries by that method. Sometimes a particular message must be received by all patients, and therefore the unsubscribe can be overwritten.
-
Go to Debtors & Marketing > Queries tab
-
Create the query as required
-
Print/Send
-
Duty of Care: Tick to overwrite the patient's unsubscribe status
-
Comments
Article is closed for comments.