When an eForm is submitted, the system will check a set of details between patients to either match with an existing patient or create a new file. When the system cannot determine if the patient should be matched or created as new, it generates a conflict.
When viewing completed forms, a conflict icon will appear next to their name to signify the conflict should be resolved.
Field Matching
The following fields are checked to find a match or create a new patient.
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First Name,
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Surname,
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DOB,
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Mobile Number, and
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E-mail
Conflict Reasons
In some instances, patients could use different information to complete their eServices profile than the information within D4W/PSS; or, a patient’s First Name could have been misspelled in D4W/PSS but spelled correctly in eServices.
Therefore, a combination of matching the fields above between eServices and D4W/PSS will be used to determine if the patient is New, Existing or has Potential Matches.
Resolving Conflicts
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From anywhere in D4W/PSS, Go To menu > View Completed Patient Forms
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Date: Select the date range to view completed forms for
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Double click on the patient with the conflict
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View the Possible Record Matches
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If the possible matches are not this patient, click Create a new patient
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If a possible match is this patient, highlight it and click Assign to existing patient
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Click Exit once resolved
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