It’s common for a Practice to have a Dentist and Hygienist, and each assigned a separate Appointment Book. At their appointment the patient may see both the Dentist and Hygienist, and have an appointment created in each book.
If a patient has more than one appointment on the same day, details of all appointments can be sent in a single message to the patient.
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Go to Location Management > Automation tab
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Select the Appointments sub-tab
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Select the required set (eg Daily SMS reminders)
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Select the Set/Type sub-tab
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Place a tick in Send single message to patients with multiple appointments
SMS Template
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Go to Location Management > Automation tab
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Select the Appointments sub-tab
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Select the required set (eg Daily SMS reminders)
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Select the required type (eg Monday reminders sent on Friday)
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Select the Reminders sub-tab
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Tick the
icon to modify the SMS template
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Insert the following input fields
Firstname
Name of the SMS recipient
Appointment Name(s)
Name of the patient with the appointment
Provider Full Name
Name of the providers of the appointment
Next Appointment(s)
Date and time of the next appointment
Multiple Consecutive Appointments
When a patient has consecutive appointments in different books, one SMS will be sent with the starting time of the first appointment.
Multiple Non-Consecutive Appointments
When a patient has non-consecutive appointments in different books, one SMS will be sent with the time of each appointment.
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