The patient will receive an SMS when they are marked as Checked Out in the Appointment Book. Practices can insert their feedback survey link in the SMS to request a feedback from the patient.
This feature is only available for Build 5203 + and to those set up with SMS capabilities. Pre-requisites for Setting up SMS in D4W/PSS
Setup
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Go to Location Setup > General tab
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Group: SMS Settings
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Select Yes for Send SMS on Patient Check Out
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Go to Debts/Marketing > Mail Merge Setup tab
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Mail Merge Category: Appointments
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Highlight Appointment Check Out
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Click the edit icon to create the template
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When writing the template, see the Insert menu for input fields
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Go to Template menu > Update to save
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Go to Template menu > Exit
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Send SMS
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Right click appointment > Click Checked Out
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Click Yes to this message
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Check the SMS, click Send
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