Appointment Cancellation Reason


When an appointment is cancelled, the user can be prompted to select a reason for the cancellation.

  1. Go to Location Setup > General tab

  2. Group: Appointment Book

  3. Appointment Cancellation Reason

    1. On, Mandatory: The user must select a reason for cancelling the appointment and enter any notes

    2. On, Optional: The user can click Cancel (default setting)
    3. Off: The user is not prompted to select a reason when cancelling an appointment

Mark Appointment as Unable to Attend (UTA)

Mark Appointment as Failed to Attend (FTA)

Using the Cancellation List


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