Update Manual Appointment Confirmation with COVID-19 instructions

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Due to the pandemic of COVID-19, it is advised dental practices update their Appointment Confirmation SMS/E-mail to give patients guidance regarding cancelling/rescheduling appointments.

With the setting to use templates for Appointment Reminders, update the SMS and E-mail template per the below instructions.

If more than 160 characters are required, setup to ignore 160 characters limit.

  1. Go to Debtors & Marketing > Mail Merge Setup tab

  2. Mail Merge Category: Appointments

    1. Go to Appointment Reminders

    2. Select the type to be modified

    3. Click the Edit icon against SMS Template mceclip0.png
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    4. Modify the reminder template

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    5. Go to Template menu > Update

    6. Template menu > Exit

 

Setup Manual Appointment Reminder SMS Template

Send Manual Appointment Reminders and/or Notifications

 

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