Recall Message Type Effectiveness Report


This report shows the number of patients included in a recall batch who have booked an appointment as a result of the recall communication. Patients are categorised into the reminder method used.

Run the Report

  1. Go to Location Management > Reports tab

  2. Open Recall Message Type Effectiveness report

    1. Show effectiveness of previous [  ] batches: Enter the number of last batches to report on

    2. Set: Select the Recall Set to base this report on

    3. Type: Select the Recall Type to base this report on

    4. Effectiveness period is [  ] days from batch date: Enter the number of days to report on.

      E.g. A parameter of 14 days means that the report will show the number of patients that were included in the batch and booked within 14 days from the date the recall batch was created

    5. Location: Select the location or All Locations to base this report on, if applicable

    6. Provider: Select the Provider or <All> to include in the report

    7. Show Clustered Bar Chart: Tick to show a clustered bar chart (recommended)

    8. Show inactive providers as well: Tick to include inactive Providers

    9. Click OK


Report Details

Clustered Bar Chart ticked


Effectiveness Rate % shown as a bar graph

Each bar represents a communication method. Bars of the recall methods used are clustered and labelled with the date the batch was created.

Effectiveness Rate (fraction) shown in a table

The table shows the total number of patients that booked per communication method over the total number of patients using that communication method per batch. The last row of the table shows the total number of patients that booked over the total number of patients included in each batch.


Recall Effectiveness Report

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