Veterans Affairs (DVA) Online - Retrieving Claims

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Medicare requires 24-48 hours to assess any online claim after being submitted All claims stay in the processing area until the claim has been processed by Medicare.

  1. Go to Insurances > DVA Claims tab

  2. Transaction: Processing

  3. Highlight the claim to be retrieved

  4. Click Retrieve to check if the claim has been processed.
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    1. Status: Unprocessed/Error 2023

    2. Voucher: Voucher Number

    3. Rebate: Rebate Amount

    4. Exception: Exception Amount

When the claim is returned successfully the following message will appear and the processed claim will be moved to the Payment area.
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