Veterans Affairs (DVA) Online - Resolving Errors


If any claim has been returned with error/s each exception will need to be accepted before claims are moved to the Processing area.

Check the Claim

  1. Go to Insurances > DVA Claims tab

  2. Transaction: Processing

  3. Click the Invoice Number to see the DVA claim details

  4. Click Accept to accept the voucher

Error 2023

This error appears when there are no details being processed from DVA to D4W.mceclip0.png

Wait 48 business hours (not including weekends) and retrieve the claim again.

If the error remains after 48 hours contact Medicare to find out why (possibly due to the provider details being incomplete when the DVA form was submitted)

Contact Centaur Support if the error persists.

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