1. Centaur Software
  2. General Settings
  3. SMS Settings

No Response for Appointment Reminders

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Centaur Training

In this article you will find the following:

    When a patient replies N or No to an Appointment Reminder SMS, the appointment is updated with the Z status. 

    If patients reply with any other text, eg No sorry, the appointment will not be updated.

    Common replies can be added to be recognised as No when an SMS reply is received in D4W.

    1. Go to Location Setup > General tab

    2. Group: SMS Settings

    3. No Response for Appointment Reminders

      1. Click Add

      2. Enter the text required

      3. Repeat as necessary

      4. Click Exit when finished
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