Yes Response for Appointment Reminders


When a patient replies Y or Yes to an Appointment Reminder SMS, the appointment is updated with the Y status. 

If patients reply with any other text, eg Yes Thank You, the appointment will not be updated.

Common replies can be added to be recognised as Yes when an SMS reply is received in D4W.

  1. Go to Location Setup > General tab

  2. Group: SMS Settings

  3. Yes Response for Appointment Reminders

    1. Click Add

    2. Enter the text required
    3. Repeat as necessary

    4. Click Exit when finished
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