Set Automation Appointment Reminders, Recalls, Queries and Debtors E-mail Send Method

If using Automation for Appointment Reminders, Recalls, Queries and/or Debtors the e-mail send method should be selected.

1. Go to Location Setup > General tab

2. Group: Automation

   1. Send Automation emails as
      

      1. File Attached RTF: The letter is sent as a file attached to the e-mail (not recommended)
         

      2. HTML format: The letter will be sent in the body of the e-mail (recommended)