For security purposes, connecting to D4W Mobile requires a complex password, which the user's current D4W password may not meet.
If the user does not wish to change their D4W password, a new staff member can be added specifically for D4W Mobile use.
Add New Staff Member
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Go to Location Management > Staff tab
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Operations menu > New Record
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Fill in the details of the Staff member. The following details are required
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Title
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Surname
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First Name
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For easy reference in drop lists throughout the system, change the Code to the staff's/ provider's initials.
Set Password
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Go to Location Setup > Security tab > Users sub-tab
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Double click on the relevant user
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Click Password
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Enter the password
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Click OK
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Click OK again to finish the password setup
- Make sure this user has access to Mobile App
- Highlight the user name
- Right-hand-side of screen in Modes/Actions: > D4W system > tick Mobile App Access
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Please note, Password requirements for Mobile App are:
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Between 6-10 characters
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A mix of letters and numbers
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No special characters allowed
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