PatientCare: Viewing your patients' feedback responses

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It's useful to know what your patients are saying about your clinic. We make this easy with data exports, and a live dashboard.

If your practice is sending feedback surveys to your patients through PatientCare, there are 2 ways to easily see all the feedback responses generated through these surveys.

  1. Click the navigation menu > Analytics mceclip2.png

    1. Scroll down to Patient Feedback common themes
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    2. Keep scrolling down to find a list of all patient feedback with the relevant details - Patient name, feedback score, practitioner, centre, the date of submission, and finally the associated feedback comment
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    3. From here, you can also press the Export Comments button to generate an excel sheet with all of the responses
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  2. In the Analytics tab, if you navigate to the Reports section:

    1. You're able to generate a report containing all of the feedback responses submitted by your patients.
      **Note: you're only able to export up to 90 days worth of responses. Please keep this in mind when selecting the Date Range.mceclip2.png
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